Service Optimizer 99+

Decode demand uncertainty and minimize inventory so you can be ready for anything

In a world that rarely follows the rules, Service Optimizer 99+ (SO99+) helps you reach or exceed service levels while optimizing inventory—no matter how complex your supply chain is or how much demand changes.

Guarantee high service levels at lowest cost - Image

Guarantee high service levels at lowest cost

While others focus on forecast accuracy, ToolsGroup focuses on the ultimate goal — service-level delivery. Our service-driven approach positions inventory across the network to efficiently meet high customer service level objectives. Set your service levels and relax knowing you'll meet them with the minimum inventory investment.

Master demand uncertainty - Image

Master demand uncertainty

SO99+ incorporates uncertainty modeling across a range of supply chain planning functions, from demand forecasting to inventory and replenishment. SO99+’s probability-based forecasting identifies a range of outcomes and the probability of each of those outcomes occurring, so it can calculate optimal inventory targets.

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Improve handling of intermittent demand/slow movers

When managing slow-moving and intermittent demand items, ToolsGroup is incomparably better than other solutions. We’ve cracked the code on relationships between inventory and customer service levels, so you can optimize even very large assortments — including those with sporadic demand — balancing inventories across different locations and different levels in the bill of materials (BOM).

Automate planning to increase productivity - Image

Automate planning to increase productivity

Our highly autonomous software ensures that your planners are focused on the most productive and the highest value-added activities. Rather than a manually-intensive decision support tool, SO99+ is a solution to which planners can delegate much of the number-crunching, data manipulation and other grunt work.

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Tame complexity with machine learning

Because our machine learning engine incorporates deep learning, our models “learn” from existing data and accurately identify future demand trends. It leverages the knowledge, experience and skills of demand planners and other experts, working like an intelligent assistant that helps them do their normal jobs much more effectively.


We partnered with ToolsGroup so that no matter what tomorrow brings, we can deliver service to customers while effectively managing our inventory.

Flynn Chernos, SVP Inventory Management and Merchandise Support, Guitar Center


Thanks to ToolsGroup applying its machine learning technology to our problem in a creative way, we’re now much better geared up to serve our demanding client base without impacting our bottom line.

Nick Wilson, Senior Inventory Planner, Parts Operations, Aston Martin

Digital planning delivers value right where your business needs it

Reduction in inventory with improved inventory turns
Increase in forecast reliability
Service levels
Reduction in planner workload with machine-learning automation

Deep technology to help you master uncertainty


Single platform, end-to-end solution

SO99+ was designed from the beginning as a single, unified model for an end-to-end planning process. All of our solutions are built from the same detailed model of demand and supply. The net result is an end-to-end process that minimizes the bullwhip effect, scales easily, and provides deep insight into demand signals, inventory behaviors and supply chain volatility.


Probabilistic forecasting

SO99+ is the only supply chain planning platform that incorporates uncertainty modeling across a range of supply chain planning functions, from demand forecasting to inventory and replenishment/master planning. Easily model supply chain variability in planning and optimization, across the end-to-end supply chain.


Inventory optimization

ToolsGroup’s self-adaptive demand and inventory models automatically define the optimal mix of inventory across the multi-echelon supply chain to achieve aggressive service level targets with minimal inventory. Our customers routinely achieve millions of dollars in savings via increased service levels, reduced stock-outs and improved inventory turns.


Integration with other systems

Our supply chain planning solution seamlessly integrates with SAP, Oracle and Microsoft Dynamics 365, plus any third party data sources. It combines three important supply chain planning functions: demand planning, inventory optimization and replenishment planning, all in a tightly integrated platform.

Our solutions experts are available to discuss your business goals and technology needs.

Explore our end-to-end, cloud-based planning solutions

  • Demand Forecasting & Planning
    Demand Forecasting & Planning Demand Forecasting and Planning automates the creation of demand plans using machine learning and empowers demand collaboration reducing forecast error and optimally deploying inventory. LEARN MORE
  • Demand Sensing
    Demand Sensing Demand Sensing reduces demand variability by extracting signals out of noisy demand, provides earlier demand insights, and enables more accurate short-term plans and faster reactions to market changes. LEARN MORE
  • Promotions Planning
    Promotions Planning Promotions Planning gives cross-functional teams the visibility to synchronize demand shaping campaigns and promotions with supply chain operations ensuring that inventory is in the right place to meet demand on a daily basis, right down to the store level. LEARN MORE
  • Inventory Optimization
    Inventory Optimization Inventory Optimization factors in multiple planning variables and probabilities to generate an optimal multi-echelon inventory plan for every item in a portfolio to achieve target service levels. LEARN MORE
  • Allocation & Replenishment
    Allocation & Replenishment Allocation and Replenishment automatically calculates optimal inventory levels for both existing and new items to create a time-series plan that achieves target service levels even in the face of demand variability and distribution complexity. LEARN MORE
  • Supply Planning & Optimization
    Supply Planning & Optimization Supply Planning provides visibility across vendors and warehouses, simplifies collaboration with suppliers, optimizes the supply network and leverages machine learning to continually improve planning by analyzing a wide range of variables and data across the supply chain. LEARN MORE
  • Production & Capacity Planning
    Production & Capacity Planning Production Planning provides unparalleled visibility, insight and control of the entire production process to improve efficiency and quality control, and service demand. LEARN MORE
  • Sales & Operations Planning
    Sales & Operations Planning ToolsGroup’s Sales & Operations Planning (S&OP) solution helps companies achieve both higher levels of S&OP maturity and better business outcomes by bridging the gap between strategic planning and operational execution. LEARN MORE

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