Customer Support
We’re With You Every Step of the Way
Access the ToolsGroup help portal, browse documentation, get training, and reach our experts — everything you need to keep your supply chain planning running.
How Can We Help?
Three ways to get help: submit a ticket, search the docs, or start a course.
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Training & Academy
Self-paced courses and certifications for planners.
Access academy : Training & Academy
Built on a Customer Success Commitment
Support isn't a department — it's a discipline that spans Customer Success, Engineering and Education. Here's what you can count on from day one.
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Enterprise SLAs
Defined response and resolution times based on your contract tier.
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Proactive monitoring
Customer Success and Engineering watching for anomalies in your environment.
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Continuous enablement
Onboarding, training, and certification to keep your team productive.
Still Need a Hand?
The fastest path is the portal — but if you need to reach us directly, our team is one click away.
Ready When You Are
Sign in to the support portal to open a ticket or browse documentation.