O2’s inventory had been growing by 60 percent annually, driven by constant technological advances, new device manufacturers and a movement into new product markets. Crucially, the relationship O2’s customers have with their phone has changed–it’s become their lifeline. This means their expectations in the level of service they receive has also changed as well. In this era of rapid evolution, O2 recognized the need to evolve the way it does business and the systems that support it.
Watch how the telecom provider worked with ToolsGroup to: