Executive Briefs

Service-Driven Supply Chain Planning

ToolsGroup was founded on the idea that a supply chain's main purpose is to provide service to its customers. At the time it seemed like a radical concept. Today, however, the most advanced supply chains are all "service-driven”.


They deliver benchmark-beating service levels while running leanly to minimize waste, obsolescence and environmental damage, free up working capital and improve profit margins. Highly resilient, they can rapidly adapt to help companies avert threats and seize market opportunities.