I’ve worked in the supply chain for 30+ years, working for major retailers including Kmart, Michaels and Five Below, as well as on the 3PL and logistics side with companies including FedEx, where I was Vice President of Global Transportation, and UPS, where I worked as Vice President of Supply Chain Design. Here’s my take on what caused this crisis, the biggest challenges facing the industry, and lessons learned on how to get out of it.