Digital transformation in supply chain planning is accelerating as companies around the world look to improve resilience and provide innovations customers expect. The Council of Supply Chain Management Professionals (CSCMP) / ToolsGroup 2022 survey shows a strong focus on the workforce while also increasing investments in automation and supply chain resilience.
People rank high when it comes to company objectives for supply chain digital transformation. In fact, recruiting additional staff/offering more training is the number-one investment area for 2022.
More than half of the companies surveyed said they plan to increase their level of automation this year as a way to focus their staff on higher-value activities.
Despite the fact that data analytics are crucial to success, more than 40% of respondents this year pointed to data quality as a roadblock to supply chain digitization, up nearly five percentage points compared to the 2021 supply chain digital transformation survey.
Improving customer service levels / order fill rate remains a top objective for supply chain digital transformation for 44% of respondents. 26% cited keeping up with evolving customer behaviors and expectations as a digital objective.
Get the full report now for more insights on supply chain digital transformation, and find out how the industry is using technology to gain a competitive advantage in 2022 and beyond.