Executive Briefs

Machine Learning Steps Up Retail Performance

Unless you’ve somehow avoided the intense competitive pressures of eCommerce, retail is a tough place to be right now. Sears, Macy’s and JC Penny are closing stores. Toys R Us and The Bon Ton are gone. Amazon is rewriting the retail playbook in ways that are leaving competitors struggling. And to make things even more challenging, consumers are constantly raising the bar in their expectations for an exceptional customer experience.