CUSTOMER STORY

Global Energy Company

Significantly improved service while reducing inventory.

Challenge

This global energy company wanted to start a project to improve product service levels and knew it would not be easy because they wanted a flexible solution that did not interfere with the systems the company was already using.

Results

Improved service level from 81% up to 97% Reduced inventory by 16%

Industries

Manufacturing Wholesale Wholesale Distribution

Solutions

Demand Forecasting & Planning Inventory Optimization Replenishment

Project & Objectives

The company was seeking to achieve customer service excellence (measured in order line fill rate). In addition, they wanted to obtain:

SO99+ was introduced rapidly, achieving integration and co-functioning of several systems.
The phases were:

Day-to-Day

The planning team is now able to optimize more than 21,000 SKU-Locations in Lubricants and Paraffins divisions. One of the characteristics they most value is SO99+’s flexibility, which made integration with SAP and their other systems very straightforward, and also allows them to easily add new lines of business.

Results & Benefits

Having implemented the project with ToolsGroup, the company has achieved the following results:

In addition, SO99+ enabled them to constantly maintain an optimal service policy, providing them with a reliable estimate of the cost required to fulfill any specified global service objective.

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