Global Energy Company

Significantly improved service while reducing inventory.


This global energy company wanted to start a project to improve product service levels and knew it would not be easy because they wanted a flexible solution that did not interfere with the systems the company was already using.


Improved service level from 81% up to 97% Reduced inventory by 16%

Project & Objectives

The company was seeking to achieve customer service excellence (measured in order line fill rate). In addition, they wanted to obtain:

  • Inventory reductions
  • Efficient replenishment of their secondary warehouses from the central warehouse.
  • Precise input for manufacturing planning, MPS and MRP.

SO99+ was introduced rapidly, achieving integration and co-functioning of several systems.
The phases were:

  • Quantitative analysis of the baseline situation, carrying out empirical tests and quantitatively analyzing the potential for desired improvements and savings.
  • Alignment of SO99+’s parameters with the other manufacturing and materials management systems and systems interfacing.
  • Ongoing operation of SO99+.


The planning team is now able to optimize more than 21,000 SKU-Locations in Lubricants and Paraffins divisions. One of the characteristics they most value is SO99+’s flexibility, which made integration with SAP and their other systems very straightforward, and also allows them to easily add new lines of business.

Results & Benefits

Having implemented the project with ToolsGroup, the company has achieved the following results:

  • Service level improves from 81% up to 97%
  • Reduction inventory by 16%

In addition, SO99+ enabled them to constantly maintain an optimal service policy, providing them with a reliable estimate of the cost required to fulfill any specified global service objective.

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