CUSTOMER STORY
Eurofred
Eurofred improved customer service levels while controlling inventory
Project & Objectives
Grupo Eurofred licensed ToolsGroup SO99+ to optimize planning in two divisions, machinery and spare parts. In both, the objectives were to:
- Improve customer service levels
- Manage stock levels rationally and efficiently
- Reduce stock obsolescence
- Automate and improve the purchasing and replenishment processes
Day-to-Day
The scope of Eurofred’s project was to plan the products of both divisions (machines and spare parts), optimizing all the way to the SKU level (Item/Location) throughout the distribution network (that was composed ofseveral primary and secondary warehouses). Thus, SO99+ had to manage the two divisions with different but equally complex problems and each with a large number of items and suppliers.
Results & Benefits
Eurofred quickly achieved:
- An improvement in customer service levels
- Automation of the purchase processes, applying a new planning methodology to all products
- Increased inventory control and a reduction in stock obsolescence
