At LogiAftersales 2026, Telefónica will share practical insights on balancing service availability, inventory investment, and operational resilience across complex spare parts networks.
Boston – September 17, 2026 – ToolsGroup, today announced that Telefónica SA will share how risk-based aftersales planning can help global service organizations protect mission-critical availability without tying up unnecessary capital in spare parts inventory. The session will feature Michel Hasenclever, Head Global Supply Planning at Telefónica SA, and will focus on practical ways to reduce service-level risk across complex, multi-echelon service networks.
Aftersales organizations are facing a sharper planning challenge as intermittent demand and long-tail SKU portfolios collide with global supply disruptions and rising service expectations, making spare parts inventory decisions more complex than ever.A single missing part can affect availability, service commitments, and customer trust, while excess inventory can constrain working capital and add operational cost.
In his session, Hasenclever will discuss how organizations can use probabilistic planning, multi-echelon inventory optimization (MEIO), and data-driven inventory policies to make more resilient decisions across distributed service networks. The discussion will highlight how risk-aware planning helps teams move beyond averages, quantify service trade-offs, and align inventory strategies with both customer commitments and business performance.
“In aftersales, every inventory decision is a service decision,” said Hasenclever. “When demand is intermittent and networks are complex, planning based on averages is no longer enough. Organizations need to understand the probability of risk, the business impact of stockouts, and the value of each inventory investment so they can protect availability where it matters most.”
“Telefónica’s perspective reflects a broader shift in supply chain planning: companies need to understand risk, not just forecast demand,”
said Sean Elliott, CEO of ToolsGroup. “In volatile environments, better outcomes come from better decisions. Organizations need planning systems that continuously evaluate trade-offs, adapt as conditions change, and help teams act with confidence.”
Recognized as a Leader in the “IDC MarketScape: Worldwide Supply Chain Planning for Spare Parts/MRO Industries”, ToolsGroup helps organizations move from static planning to continuous decision intelligence. By leveraging AI-driven probabilistic forecasting for discrete optimization, and risk-aware decision-making, companies can reduce inventory risk, strengthen operational resilience, and help ensure mission-critical service availability across complex aftersales networks.
The full story will be presented at LogiAftersales, taking place September 22–23, 2026, in Amsterdam. Hasenclever’s session, “Service-Level Risk in Aftersales: How to deliver mission-critical availability without overinvesting in spare parts inventory,” will take place on Day 1, September 22, at 11:00 am as part of the “Managing Global Aftersales Complexity” track.
Registration details and the full event agenda are available at https://logiaftersales.wbresearch.com/.
About ToolsGroup
ToolsGroup is a global leader in AI-powered supply chain planning and optimization software, helping organizations move from static plans to always-on decision intelligence. Its Decion™ platform continuously senses demand and supply signals, weighs risk with probabilistic AI, and steers inventory, pricing, and replenishment decisions toward service, margin, and growth targets. With more than 400 customers in 45 countries, ToolsGroup helps companies improve service levels, reduce inventory risk, and turn supply chain complexity into a competitive advantage. Stay in touch with ToolsGroup on LinkedIn, or visit www.toolsgroup.com.
Media Contact
Angela Iorio for ToolsGroup
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