Gaviota Slashes Inventory While Boosting Service Levels 36% with ToolsGroup’s AI-Powered Planning

20 Apr 2023

The solar protection equipment manufacturer delivers impressive customer service and reduces working capital investment to fuel expansion


BOSTON – April 20, 2023ToolsGroup, a global leader in retail and supply chain planning and optimization, has partnered with Gaviota, the automated sun and shutter specialists, to fuel its supply chain planning transformation, resulting in significantly reduced inventory levels, increased customer satisfaction, and substantial business benefits.

By implementing ToolsGroup Service Optimizer 99+ (SO99+), Gaviota has achieved the supply chain trifecta – lower inventory, higher service levels, and improved operational performance. Thanks to ToolsGroup Demand Forecasting and Planning and Inventory Optimization, the manufacturer has:

  • Raised service levels for top items from 70% to 95%
  • Reduced stock levels from 61 days in inventory to 35 days, a reduction of approximately 43%
  • Improved production performance by 37%, increasing factory-to-sales service levels from 60% to 82%

Present in 75 countries, Gaviota is a world leader in components, accessories, and systems for shutters, awnings, and similar sun protection products. Thanks to continued business growth, Gaviota now manages an extensive network of production plants, subsidiaries, and distributors worldwide, as well as 25 manufacturing divisions operating from 50 warehouses. The company manages a portfolio of over 40,000 products, many of which are seasonal and involve heavy industrial processes.

“We wanted to broaden our business scope while minimizing inventory investments and ensuring sterling customer service,” said Francisco Javier Fernández, Supply Chain Director. “Amid increasing complexity, we recognized the need for a dynamic, reliable tool to help us plan quickly and accurately, along with a technology partner to accompany us on our digital transformation journey. We chose ToolsGroup as a partner for its intuitive, scalable solution and its sharp supply chain acumen. SO99+ helped us align inventory with demand and streamline day-to-day operations for maximum customer satisfaction, inventory reduction, and business performance. This level of efficiency and flexibility is yielding strong benefits and positions us to seize and pursue future growth opportunities.”

“Customer-centric supply chain planning is the key to catalyzing and sustaining business expansion,” said ToolsGroup CEO, Inna Kuznetsova. “By employing AI-driven planning solutions that power rapid, demand-driven decisions, companies unlock their supply chains’ untapped potential for improved customer satisfaction and business performance. Gaviota has embraced both the technology and the growth-oriented mindset needed to seize these manifold opportunities for business evolution. We’re thrilled with their success and look forward to new opportunities to continue our outstanding partnership.”

Want to learn more? Read Gaviota’s full story and discover the secrets behind ToolsGroup’s unique probabilistic forecasting and inventory management solutions here.


About Gaviota

Gaviota is a leader in the manufacture of components, accessories and systems for rolling shutters, awnings and enclosures. It has an international presence based in Spain (Alicante) and 50 years of experience in the sun protection sector, with a high industrial production capacity, able to respond to any demand and always at the service of its customers.


About ToolsGroup

ToolsGroup’s innovative AI-powered solutions enable retailers, distributors, and manufacturers to navigate through supply chain uncertainty. Our retail and supply chain planning suites empower a new level of intelligent decision making and unlock powerful business improvements in forecast accuracy, service levels, and inventory – delighting customers and achieving financial and ESG KPIs. Stay in touch with ToolsGroup on LinkedIn, Twitter  YouTube or visit www.toolsgroup.com.

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