Customer Support
We're with you every step of the way
Access the ToolsGroup help portal, browse documentation, get training, and reach our experts — everything you need to keep your supply chain planning running.
How can we help?
Pick the channel that fits the question. The portal hosts tickets, docs, training and the community in one place.
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Training & Academy
Self-paced courses and certifications for planners.
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Built on a customer success commitment
Support isn't a department — it's a discipline that spans Customer Success, Engineering and Education. Here's what you can count on from day one.
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Enterprise SLAs
Defined response and resolution times based on your contract tier.
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Proactive monitoring
Customer Success and Engineering watching for anomalies in your environment.
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Continuous enablement
Onboarding, training, and certification to keep your team productive.
Still need a hand?
The fastest path is the portal — but if you need to reach us directly, our team is one click away.
Ready when you are.
Sign in to the support portal to open a ticket, browse documentation, or jump into the community.