99+% Percent Customer Service
Excellent customer service levels up to 99+ percent are now achievable, and with a huge payback. A modest increase in fill rate quickly generates fewer lost sales, higher market share, more margin contribution, and the ability to satisfy even the most demanding customers. This is especially important given that many of your most demanding customers generate a disproportionate amount of sales and profits.

ToolsGroup’s demand-driven inventory optimization solution tunes your inventory performance to achieve service level excellence and supply chain efficiency, including less expediting and less global inventory.

Getting There
Faced with the complexity of more SKUs, and more regional, customer-specific inventory, planners need help to consistently deliver high service levels. With millions of possible SKU/Service Level combinations, the best your planners can do is estimate the trade-offs at a high level, and then spend their time compensating, either by expediting, or if you are a retailer, discounting.

Demand-driven inventory optimization optimizes your inventory mix by understanding each SKU’s stock to service relationship, balancing working capital and customer service objectives. Our customers improve short-term forecast accuracy and correctly set safety stocks, achieving up to 99+% customer service levels while significantly cutting inventory.

Our modelling technology understands the SKU by SKU demand variability that is at the heart of your inventory issues. It sets targets at an SKU level, not aggregate level, for each stocking location. And because it precisely targets and continuously optimizes inventory, our customers don't blindly overstock - they buffer where there is a likelihood of demand and sales.

Add-On to Your Existing System
These capabilities are not offered in traditional, mainstream ERP and planning applications. Inventory Optimization is implemented as a simple “bolt-on” to your existing systems, which means that it can be put into place fast, without disrupting your operations or requiring large IT resources.

ToolsGroup’s solution is the most widely deployed technology for Inventory Optimization in the world, with over 160 implementations in 31 countries. Our customers will tell you they achieved ROI within 6 months by starting with a limited set of products/merchandise to prove the value, while creating a supporting business process and ramp plan (i.e., the technology itself is not hard or time-consuming to deploy).